“Can I return or exchange my order?”
“You can request a change-of-mind or sizing return within 30 days of delivery. Items must be unworn, unwashed, and have their tags attached. You can choose a refund to your original payment method or a size exchange, subject to availability.
You pay return shipping for change-of-mind or sizing returns. If we sent the wrong item or your item is faulty, ANJO MAISON covers return shipping. This policy does not limit your rights under applicable consumer law.
To arrange a return, email anjo.apparel@gmail.com with your order number before sending your parcel.”
When will my order be dispatched?
We prepare and dispatch orders within 1 - 3 business days. Delivery time is additional and depends on your destination.
How much does delivery cost?
Delivery costs depend on your destination.
“How can I get help choosing a size?”
“Email anjo.apparel@gmail.com with the product name and your sizing question before ordering.”
“How do I return an item?”
“Email anjo.apparel@gmail.com with your order number to request a return. We’ll coordinate the return with you and provide courier instructions. Please don’t send your parcel before receiving those instructions. Customers pay return shipping for change-of-mind or sizing returns; ANJO MAISON covers return shipping for incorrect or faulty items.”
"Where do you deliver?"
We use The Courier Guy for deliveries within South Africa and to Namibia. For other destinations, please email anjo.apparel@gmail.com before ordering so we can confirm delivery availability, shipping costs, and estimated delivery times.